Frequently Asked Questions
My vacation is approaching quickly. Is there time to create shirt for us?
In most cases, our matching shirts ship 5-7 business days after your order is placed. Personalized shirts will ship in 7-10 business days. Custom designed shirts will ship in 5-7 business days after customer proof approval. All shirts are shipped from our Cincinnati studio via USPS ground or UPS ground. If you require expedited shipping, please choose 2 Day Air or Overnight Shipping at Checkout. Please be aware that production time still applies even when choosing expedited shipping. If you need a rush order, please email jody@springdot.com or call (513) 542-4000 for assistance.
Do you accept returns?
We are unable to accept returns on custom made products with a family or event name on them. Please double check spelling and sizing before ordering. In the event that you've made a mistake on your order, please email jody@springdot.com or call (513) 542-4000 as soon as possible.
Are your shirts pre-shrunk and do they run true-to-size?
Please visit our sizing charts for exact specifications on all shirt styles. We cannot guarantee shirts will not shrink. We recommend washing the shirts in cold water and hang dry to help prevent shrinkage.
Do you ship internationally?
While we do not currently ship internationally, we can ship orders to Walt Disney World resorts within the United States. To use this option, just enter the address of your resort in the shipping field, and we'll take care of the rest!
We will be celebrating with little ones. Can I get personalized toddler or onesie shirts?
The artists at Celebration Shirts have created Toddler sized shirts and onesies! Colors and sizes can be limited. Please contact us for a special order!
I am having trouble placing my order. Can you help me?
Of course! Just email jody@springdot.com and we can make an invoice for you if you are having any trouble due to a site issue. We value your business and do not want website errors to cause any frustration, we are here to help!